This Returns and Cancellation Policy sets out the terms under which muriash.com accepts and executes returns and cancellations of orders, and shall apply to Buyers and Suppliers.
muriash.com shall endeavour to facilitate timely delivery of Products and materials as per a Buyer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a Supplier. If a Buyer is not satisfied with a purchase, we are here to help.
I. Clause A: Categories: ALL
Returns of Products are accepted from Buyers,
Subject to the above, when a Buyer has requested for a replacement of Product(s) and the supplier does not have a replacement the Product(s), in such cases the Supplier can agree to a refund to the Buyer and the Buyer shall be obligated to accept the refund in place of a replacement.
A replacement request should be raised by a Buyer within 24 hours of delivery, and a replacement will be done within 3-7 days' time from raising of the replacement request by the Buyer through muriash.com by the Supplier. This solely depends upon the availability of the Products at Supplier's end.
Time of delivery of the Products
Date of Material Receipt
Reasons for replacement
We will get back to you and initiate the returns procedure.
Returns are NOT valid if:
The supplier will bear the shipping charges for returns in case the material is eligible for returns as per the returns policy.
Partial Cancellations / Modifications:
In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of muriash.com immediately and a new order has to be generated for the modified quantities.
Cancellation/Modification requests should be Initiated before the Products is ordered / processed
All orders are subject to acceptance by the Supplier
II. Clause B – Variation
Categories: Building material, Electrical, Glass & Façade, Hardware, Paints, Kitchen, Bathroom, Walls & Flooring, Landscaping Products, Building Management, Roofing, Amenities, Construction Equipment, and Escalators & Elevators.
III. Clause C – No returns
Categories: Carpentry, Paints, Kitchen and Walls & Flooring.