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    Frequently Asked Questions (FAQs)

    What is muriash.com?

    muriash.com is a B2B commerce marketplace for construction, finishes, interiors and decor related products and materials. muriash.com connects customers (Builders, SMEs, Corporates, infra companies, people who are constructing homes, apartments, commercial complexes etc.) with suppliers (Wholesalers, Manufacturers) and helps them buy materials and products online.

    What are the products that I can purchase from muriash.com?

    With a growing number of verified suppliers registered on muriash.com selling thousands of products and 1000+ brands, you can buy all products, materials and solutions related to construction, interior and decor and finishes.

    What is the process to create an account / register on muriash.com?

    1. Go to https://www.muriash.com
    2. Click on Customer Login on the top right corner
    3. Click on Customer Registration

    Fill the form with the valid details to successfully complete your registration.
    Post verification you are eligible to raise enquiries, receive quotes and place orders on muriash.com.

    Do you provide guarantee/warranty for the products purchased through muriash.com?

    muriash.com is a technology platform which facilitates marketplace transactions. We directly connect suppliers/manufacturers with customers.

    As a marketplace, we do not provide any guarantee or warranty for the products sold. However, every product which is sold on our platform has a guarantee or warranty as provided by the manufacturer/ supplier. Additionally, with our strict supplier on-boarding process we make sure to give our customers the best buying experience. If you have an issue, we will facilitate discussions with suppliers and help resolve amicably.

    What is 'My Account'? How do I update my information?

    Once you create an Account on muriash.com, you can access your "My Account" page. Depending on your access level / rights, the view in My Account Page will be different

    As a Company Representative, you can access the following:

    • Personal Information: Enables you to update your First and Last Name. If you want to update your mobile number or email, contact us at +254732499961 or customersupport@muriash.com
    • Address Book: View/ Add and update your Shipping and Billing Address
    • Company: View or Add more companies and their projects, and raise enquiries for each separately.
    • Users: View or Add Admin/ Users and allocate different privileges to each user for companies and projects.

    As a Non-Company Representative, you can access the following:

    • Personal Information: Enables you update your First and Last Name. If you want to update your mobile number or email, contact us at +254732499961 or customersupport@muriash.com
    • Address Book: View/ Add and Update your Shipping and Billing Address

    As a client, you can access the following:

    • Personal Information: Enables you to update your First and Last Name. If you want to update your mobile number or email, contact us at +254732499961 or customersupport@muriash.com
    • My Orders: View all pending, delivered and cancelled orders
    • Address Book: View and update your Shipping and Billing Address
    • My Enquiries: As a homeowner, you can view your enquiries

    As a Business Owner, you can access the following:

    • Transactions: Raise/view enquiries, view comparatives (quotes), upload and view POs
    • Reports: Get MIS reports and Analytics
    • Address Book: View and update your Shipping and Billing Address
    • My Profile: Update your personal information, billing and shipping addresses, add companies, update and view users, upload and view project details, upload and view your suppliers.

    What is the verification process for supplier empanelment?

    muriash.com works on the policy of 'Verified Suppliers and Verified Customers' to ensure transactions between customers and suppliers are driven by the framework of right products delivered at the right time, at the right price at the right quality and quantity.
    To ensure this, we have implemented a robust verification process. We verify business details e.g. VAT, Bank Account (Cancelled Cheque), Customer reference, physical office and warehouse address, mobile no/email id of the supplier.
    To view the supplier evaluation form Click Here.

    Payment FAQs

    How do I pay for my purchase?

    You can choose to pay through any Visa or MasterCard debit/credit cards (via iPayAfrica) and net banking from all major banks. You can also pay through RTGS /Cheque/Cash-In- Bank facility of banks. Mobile money payment like AirtelMoney, Lipa na Mpesa and others is also acceptable. Cash Before Dispatch and Pay in Store are also available as an option to pay for your order.

    Are there any charges for using the online payment gateway/card on delivery or remitting cash?

    Yes, charges apply for using online payment gateway at an additional fee, depending on payment method.

    What is Cash-Before-Dispatch (CBD)?

    On choosing CBD, you can pay the bill amount through cash to our representative, before the dispatch of the materials. The representative will be collecting the money, from your place, on behalf of the supplier.

    Do I have to pay any charges for availing Cash-Before-Dispatch (CBD) service?

    No, there are no additional charges from muriash.com.

    Can I pay via Cheque?

    Yes, you can choose to pay via cheque. On choosing to pay via cheque, your order will be “On Hold” and will only be confirmed once the payment is realised.

    Is Cash On Delivery available as a payment option?

    Yes, cash on delivery is available as a payment option on muriash.com.

    What should I do if my payment fails?

    In case of any failed payments, contact our customer support team on +254732499961 or customersupport@muriash.com

    What if I have already made payment for a product, and the product is not available or is out of stock with the supplier?

    In case, the supplier is not able to deliver the order after you make the payment, our team will process the refund to your bank account within 5 to 7 working days after receipt of your bank details.

    Returns and Cancellations

    What are the modes of refund available after cancellation/return of order?

    • Debit/Credit cards and Net Banking: The money will be refunded to the payment mode/account that was originally used to make the transaction.
    • Cash/Cheque in Bank: The refund would be done through a paper Cheque to the mentioned address in the refund form available.

    Under what conditions can I ask to return the products on receiving the delivery?

    Returns are accepted under the following conditions:

    • If the size or the dimensions of the ordered product is not as specified and is beyond tolerance limit (as per industry standard)
    • If wrong materials/products are delivered
    • If packed product delivered is found tampered
    • If it is found that received products or material are defective or malfunctioning
    • If quality of the received material or product are not matching with manufactures specification

    To know more, please read Returns and Cancellations.

    Can I modify/cancel my order after making the purchase?

    If you feel the order placed needs to be modified / cancelled, please get in touch with our customer care at on +254732499961 or customersupport@muriash.com. We will be more than happy to solve your issues. To know more, please read our Returns and Cancellations Policy.

    Ordering and Delivery FAQs

    I am not aware of the process of purchasing my products online. Instead, can I call you and place my order?

    No, you cannot call and place an order. To place an order, you will first have to register as a company representative or a non-company representative. Raise an enquiry and then pace an order based on the quotation response received.

    How does muriash.com ensure quality of materials being delivered?

    muriash.com has a robust supplier verification process and at the time of verification, we also check for quality certificates of the suppliers. All suppliers listing their products enter into an agreement to sell only genuine products.
    muriash.com does not provide any warranties or guarantees on products sold through our website. muriash.com does not warrant any or all specifications, performance displayed along with the materials / products. All materials / products made available to you through muriash.com are provided "as is" and "as available" basis without any guarantee / warranties from muriash.com, unless explicitly given in writing to you.
    muriash.com is not liable for any direct, indirect, incidental or consequential damages arising out of any non-performance of the materials / products. In case, material/products fail to perform as claimed/mentioned by the manufacturer/supplier specification, muriash.com will initiate dispute resolution between customer and supplier. No cost and effort for such testing purposes will be borne by muriash.com.

    I need personal assistance with my order. Who can I contact?

    I am having problems ordering through your website. What can I do?

    Feel free to mail us the issue you are facing at customersupport@muriash.comfor assistance.